Insight Category: Case Study

Feedback Loop

Feedback Loop

Reed in Partnership faced quite a challenge in their customer feedback collection process. They relied on bi-annual surveys to gather insights and measure their Net Promoter Score (NPS), a method…
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Increasing Customer Satisfaction

Increasing Customer Satisfaction

Tai Calon Community Housing, the largest non-profit housing provider in Blaenau Gwent, has faced a number of challenges. These included financial pressures, limited resources, the transition to hybrid working, and…
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Unlocking Cost Savings and Efficiencies

Unlocking Cost Savings and Efficiencies

A global technology company encountered challenges with their invoicing processes, resulting in stranded costs and overbilling. After an extensive audit of their legacy invoices and support processes, The Knowledge Group…
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Empowering Effective Tenant Communication

Empowering Effective Tenant Communication

ForHousing, a housing association managing over 26,000 properties across the North West, faced a significant challenge in modernising their systems to better serve their tenants and communities. Their existing contact…
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Tech that Drives Seamless CX

Tech that Drives Seamless CX

Dreams, the UK’s most recommended bed retailer, set out to replace multiple disconnected systems with a single, integrated solution to streamline operations and enhance customer satisfaction. Advisers previously struggled with…
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