In French, Sensée means ‘it makes sense’.
As one of the UK’s largest independent customer management outsourcers and CX specialists, Sensée works with clients to make sense of their customer challenges and deliver leading-edge CX solutions.
With 2000 employees, half of which work flexibly on a work-from-home (WFH) basis, Sensée has a unique and innovative contact centre operating model. Supported by our unique workplace and CX infrastructure and platforms, this model enables CX teams to deliver improved performance, higher quality and lower costs.
Sensée is proud of its heritage as a true WFH innovator that assisted many large UK centres as they transitioned to @home and hybrid working during lockdown. Following the acquisition of The Contact Company in February 2024, Sensée also operates from a purpose-built centre of excellence in Birkenhead, Liverpool.
Sensée partners with leading brands - including Bupa, BT and Allianz - helping them deliver brilliant customer outcomes.