Typically, I look to take on short term assignments for a period of months, where a medium to large organisation needs external support with a complex challenge. Usually, but not always, there is a Contact Centre involved. The assignments I look to take on can originate from a defined programme or a need to support a new management team with strategic input or `an improvement agenda.
Herman Solutions Limited was founded by me (Steven Cooper) in 2012 and since has traded with an eclectic list of clients. I bring 30 years’ experience of contact centres, for the last 10 years delivering interim consultancy services, prior to this as a Director of a couple of outsourcing and consultancy organisations delivering large client contracts. I started life as a contact centre installer and went into consultancy and a corporate career. Having worked with many centres over the years I possess a range of skills and experiences that offer value to many clients, and are augmented with many recognisable methodology qualifications. If you want to improve your contact centre by making better use of your team or your technology then please arrange a conversation – If I can help I will, if I cannot, I will point you in the right direction.