Deloitte’s turnkey contact centre managed services are designed to provide quality-centric, rapidly mobilised, and fully scalable solutions for organisations. Our services are ideal for embedding operational resilience and delivering Consumer Duty across spikes in demand, whether planned or unplanned, and can act as longer-term dedicated customer service teams.
We have over 30 years of experience in delivering large-scale customer-facing operations across all sectors. We seamlessly integrate with your brand to deliver “quality-first” customer support. Our experienced team of professionals is dedicated to optimising your customers’ experience, and to providing your customers with the support they need, when they need it.
Our rapid deployments are designed to be flexible and fully scalable, meeting the needs of organisations of all sizes. We work closely with our clients to understand their requirements and develop tailored solutions that meet their specific needs.
Deloitte brings regulatory knowledge, flexible and scalable resource models, and technology to deliver market leading operational capability. By collaborating with us, you know you have every aspect covered:
Experts in managed services and customer operations: We have the right people ready to prepare, manage and help you thrive during spikes in demand and through other events requiring additional customer support.
Rapidly deployed flexible resources: We deploy fully trained and accredited, experienced customer support agents with full spans of control available 24/7 and can scale up or down according to your specific language and support requirements within as little as 72 hours.
Readiness: We can provide a readiness programme enabling your organisation to prepare for the expected or unexpected. Also, our operational playbook will allow you to respond effectively and reduce the impact on your business-as-usual operations.
Scalable technology: We leverage industry-leading, omni-channel communication platforms to provide secure, scalable solutions to meet demand through your preferred channels.