DDC Outsourcing Solutions (DDC OS) is a global BPO and Customer Support service provider.
Established in 1989, DDC OS has 35 years of experience delivering outcome-based services from a range of global locations. Trusted by international brands, their award-winning, customer-centric solutions provide efficiency, flexibility, scale and transformation.
Building a name as a reliable data capture specialist, DDC’s story was one of rapid diversification. Their data services expanded into back-office processing, and from here, DDC recognised an opportunity to better understand the voice of their client's customers and use that information to enhance their overall service. The skill sets of each - increasing productivity, utilising technology, focusing on effective human input – have perfectly complemented one another. From that point, DDC never looked back as a customer service provider.
Their delivery locations provide options to their clients to suit a range of needs. Onshore in the UK, their midlands offerings in Worksop, Corby and Birmingham are easily accessible and supplemented by a national remote workforce. Nearshore facilities in the Balkans provide a remarkable multilingual skillset. Offshore, DDC has built a community-based reputation in the Philippines, one that cultivates exceptional results.
What sets DDC OS apart is its people-focused ethos. They are approachable and personable, treating situations with a human touch rather than through a corporate lens. With DDC OS, clients can expect a partner that prioritises relationships, understands their evolving needs, and delivers tailored, effective solutions. It’s this approach that has led to multiple industry accolades, from Best Multilingual Customer Service to Best BPO Partnership and Retail Project of the Year.