The coverage provided by their massive and ongoing primary research projects is matched by their experience analysing the contact centre industry. They understand how technology, people and process best fit together, and how they will work collectively in the future.
ContactBabel help the biggest and most successful vendors develop their contact centre strategies and talk to the right prospects. They have shown the UK government how the contact centre industry will develop and change. They help contact centres compare themselves to their closest competitors so they can understand what they are doing well and what needs to improve.