Calabrio
Listing Category
Short Description
Calabrio is the only WFM vendor that combines speech and desktop analytics, quality management, call recording and advance reporting with workforce management (WFM). Calabrio ONE is a seamless solution, powered by the cloud, that combines a fully integrated workforce engagement suite with robust voice-of-the customer analytics and business intelligence tools.
Description

Calabrio is the workforce performance company and trusted ally to leading brands in 100 countries around the world. Calabrio’s flagship portfolio Calabrio ONE is designed to create the digital foundation of today’s customer-centric contact centre.  It helps to enrich and interpret human interactions and empowers agents as brand guardians.

The only true-cloud platform in the contact centre world, Calabrio ONE unites workforce optimisation (WFO), agent engagement and business intelligence solutions into a fully integrated suite that adapts nimbly to changing business and organisational needs.

High-profile companies including National Express, Thomson Reuters and UK Power Networks rely on Calabrio to maximise agent performance, exceed customer expectations and boost workforce efficiency using connected data, AI-fuelled analytics, automated workforce management and personalised coaching.

Send Message: