BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:GMT Standard Time BEGIN:STANDARD DTSTART:16011028T020000 RRULE:FREQ=YEARLY;BYDAY=-1SU;BYMONTH=10 TZOFFSETFROM:+0100 TZOFFSETTO:-0000 END:STANDARD BEGIN:DAYLIGHT DTSTART:16010325T010000 RRULE:FREQ=YEARLY;BYDAY=-1SU;BYMONTH=3 TZOFFSETFROM:-0000 TZOFFSETTO:+0100 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20210329T124732Z DESCRIPTION:Visit the CCMA LinkedIn Profile at 12:30pm on Thursday 22nd April to hear Leigh Hopwood inte rview Frank Abegnale and Aimie Chapple about the impact of security on CX. \n \nThe growing risk of fraud is having an impact on the customer experi ence. For a contact centre to have the confidence that they are talking to the real customer\, processes and solutions are put in place to identify and verify that individual. These ID&V processes can impact the customer e xperience\, so the challenge is to find the right balance between comfort and convenience.\n \nDuring this LinkedIn Live event\, our CEO\, Leigh Hop wood\, will be talking to security consultant and former con man\, Frank A begnale. Frank was the subject of the 1980s Hollywood blockbuster Catch Me If You Can and will tell us about the rising risk of fraud today.\n \nIn response\, Aimie Chapple\, CEO – Customer Management at Capita\, will sh are her views on how contact centres can retain a strong customer experien ce through the need to prevent fraud and protect customers.\n \nThere will be a host of tips and insights shared during this fascinating live conver sation. And of course\, we’ll be asking Frank a little more about his li fe as a notorious imposter and fraudster.\n \nDon’t miss out by going to the CCMA LinkedIn Profile . F ollow us for updates and reminders.\n DTEND;TZID="GMT Standard Time":20210422T125000 DTSTAMP:20210329T124732Z DTSTART;TZID="GMT Standard Time":20210422T123000 LAST-MODIFIED:20210329T124732Z LOCATION:CCMA LinkedIn Profile PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=en-gb:CCMA - The impact of security on CX with Frank Abegn ale and Aimie Chapple TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E008000000001031E8959824D701000000000000000 01000000066A8F8E3B9A300449706B8413496F947 X-ALT-DESC;FMTTYPE=text/html:

Visit the CCMA LinkedIn Profile a t 12:30pm on Thursday 22nd April to hear Leigh Hopwood intervie w Frank Abegnale and Aimie Chapple about the impact of security on CX.

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The growing risk of frau d is having an impact on the customer experience. For a contact centre to have the confidence that they are talking to the real customer\, processes and solutions are put in place to identify and verify that individual. Th ese ID&\;V processes can impact the customer experience\, so the challe nge is to find the right balance between comfort and convenience.

 \;

During t his LinkedIn Live event\, our CEO\, Leigh Hopwood\, will be talking to sec urity consultant and former con man\, Frank Abegnale. Frank was the subject of the 1980s Hollywood blockbuster Catch Me If You Can and will tell us about the rising risk of fraud today.

 \;

In respons e\, Aimie Chapple\, CEO –\; Customer Manage ment at Capita\, will share her views on how contact centres can retain a strong customer experience through the need to prevent fraud and protect c ustomers.

 \;

There will be a host of tips and insights shared during this fas cinating live conversation. And of course\, we’\;ll be asking Frank a little more about his life as a notorious imposter and fraudster.

 \;

DonR 17\;t miss out by going to the CCMA LinkedIn Profile. Follow us for updates and reminders.

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