PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN
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DESCRIPTION:Visit the CCMA LinkedIn Profile
Visit the CCMA LinkedIn Profile a t 12:30pm on Thursday 22nd April to hear Leigh Hopwood intervie w Frank Abegnale and Aimie Chapple about the impact of security on CX.
The growing risk of frau d is having an impact on the customer experience. For a contact centre to have the confidence that they are talking to the real customer\, processes and solutions are put in place to identify and verify that individual. Th ese ID&\;V processes can impact the customer experience\, so the challe nge is to find the right balance between comfort and convenience.
During t his LinkedIn Live event\, our CEO\, Leigh Hopwood\, will be talking to sec urity consultant and former con man\, Frank Abegnale. Frank was the subject of the 1980s Hollywood blockbuster Catch Me If You Can and will tell us about the rising risk of fraud today.
In respons e\, Aimie Chapple\, CEO –\; Customer Manage ment at Capita\, will share her views on how contact centres can retain a strong customer experience through the need to prevent fraud and protect c ustomers.
There will be a host of tips and insights shared during this fas cinating live conversation. And of course\, we’\;ll be asking Frank a little more about his life as a notorious imposter and fraudster.
17\;t miss out by going to the CCMA LinkedIn Profile. Follow us for updates and reminders.