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  • Membership
    • Member Benefits
    • Join
    • What Members Say
  • Accreditation
  • Training
    • Lunch and Learn Sessions
    • All Virtual Courses by Date
    • Frontline Colleague Courses
    • Futures: Leadership Programme
    • Leadership Courses
    • Onsite Training
    • Specialist Skills Courses
  • Events
    • Best Practice Visits
    • CCMA Circles
    • CONNECT
    • Leadership Forum
    • Member Drop-In Sessions
    • Online Seminars
    • Solution Spotlight
    • Summits
    • The UK National Contact Centre Conference
  • NCCD
  • Awards
  • Resources
    • Research
    • Good Practice Guides
    • CareerTalk
    • Informer
    • CCMA Benchmark
    • Technology Showcase
    • Leadership Series
    • Case Studies
    • Insight
      • Colleague
      • Customer
      • Operation
      • Technology
    • Jobs | Contact Centre Vacancies
    • Supplier Directory
    • Glossary of Terms
  • About
    • Partners
    • Partnership Opportunities
    • Pearls of Wisdom
    • The Team
    • Contact Us

Voice of the Contact Centre Consumer 2026 – Download

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With a career spanning telecoms, outsourcing and financial services, Morris has been at the heart of change, technology and innovation in our industry for many years.

CareerTalk with Morris Pentel

With a career spanning telecoms, outsourcing and financial services, Morris has been at the heart of change, technology and innovation in our industry for many years.

Read more »
Organisations are increasingly reframing the contact centre outsourcing process to ask - what can outsourcing deliver us?

BPO Relationships Must Start with Questions, Not Solutions

Organisations are increasingly reframing the contact centre outsourcing process to ask – what can outsourcing deliver us?

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Our online Solution Spotlight days are full of short and impactful sessions, ideal for anyone in contact centre operations involved in choosing contact centre tech.

Solution Spotlight

Our online Solution Spotlight days are full of short and impactful sessions, ideal for anyone in contact centre operations involved in choosing contact centre tech.

Read more »

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