The link between productivity and wellbeing in the workplace is well established. Poor mental health costs employers between £42 and £45 billion a year through a mixture of absenteeism, presenteeism and staff turnover.
The courses in this bundle are for managers who want to understand their role in creating a good working environment, where stress factors are minimised and managed, and learn how to improve and manage their resilience to maintain their mental state and prevent burnout.
How it works
CCMA members can book this bundle of 3 courses and save 10% per person per course. You can book multiple people at once on to all 3 courses, just use the form below to tell us who’s coming.
Learning outcomes
After taking these courses you will be able to:
- An understanding of your profile as a people manager and its impact.
- The different management styles and the concept of a servant leader.
- How to increase realistic positivity and internal stability by emphasising roles and responsibilities and maintain a focus on purpose.
- Gain insight into your own resilience and what impedes it.
- Valuable tools and strategies to increase your resilience when faced with challenging situations.
- The difference between stress, pressure, worry and anxiety – recognising the response to each.
- To identify the stress points and triggers in work and personal life.
Benefits to your business
Toxic culture is one of the leading causes of employee stress, absenteeism, and attrition. It costs employers millions of pounds every year.
The purpose of these courses are to help managers and leaders understand the factors that lead to a poor culture and ask some honest questions of themselves.
Equipping your team leaders and managers with the knowledge and skills to understand and manage their own mental state and resilience – and help their teams face the same challenges too – could be key to your contact centre’s overall performance.
At the end of this course, and if they practice what they learn, your teams will be more focussed on end results and able to control the environmental, psychological and behavioural factors that lead to stress.
“The whole training session was great, really useful with a good blend of tools used. We were given lots of time to ask question and expand on our learning.”
“The whole training session was great, really useful with a good blend of tools used. We were given lots of time to ask question and expand on our learning.”
Book This Bundle
Please fill in the form to register up to 6 people for this bundle. Each attendee will attend all 3 courses. They will be be enrolled into the next available session for each course. We will contact the booker to arrange the payment and confirm the dates.
Format
Three x 3-hour online Training Courses using Zoom or Teams.
Who is it for?
Contact Centre Managers, Team Managers, Team Leaders and Coaches looking to support their teams.
Why should you go?
To explore how to take conscious control of workplace relationships and protect the wellbeing of your colleagues and yourself, allowing everyone to do their very best work.
How much is it?
CCMA members: £672*
Non-members: £942*
Per person, for three courses.
Includes 10% discount.
*excludes VAT
Additional discounts available for group bookings
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For details on membership packages and benefits click here.
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