Enhancing Managers

Book this bundle of 3 courses and save 10% per person per course. You can book multiple people at once on to all 3 courses, just use the form below to tell us who’s coming.

After taking these courses you will be able to:

• Unpack what effective and ineffective behaviours look like in the workplace.
• Do a deep-dive into the attributes that makes for inspirational leadership.
• Raise individual awareness of leadership strengths and lower natural strengths.
• Use a framework to craft a 12-month personal development plan.
• Understand yourself and the impact you have on others.
• Develop empathy, resilience and drive – and understand why these are vital in the contact centre.
• Describe and apply the 6 steps to working SMARTER not HARDER.
• Apply the “Power of Focus” to day-to-day activities.

Leadership skills training helps managers at all levels to unlock their full potential, inspire their teams and achieve sustainable business results. 

Participants will be invited to complete an online personal development questionnaire based on 18 leadership attributes.  On completion, they’ll receive a report giving them insight into their leadership styles and strengths, with questions for reflection and suggestions to help ‘raise their game’.

Once they have developed their self-awareness and self-management skills they can bring these to bear in their own working environment. An organisation whose managers understand how to prioritise their time, and that of their colleagues – and work smarter rather than harder – can make some incredible efficiency gains in a short space of time.