With more businesses operating online, social media is a critical tool for delivering great customer service.
This course will prepare you to serve customers on social media platforms including Facebook, Instagram and Twitter, plus WhatsApp. You will learn how to find comments that have been posted publicly, understand how to triage and respond to them, in a consistent and efficient manner.
You will discover a range of useful tools to manage social media, along with relevant case studies and take away top tips from an industry leading social media practitioner.
3-hour online sessions, using Zoom.
How to book
Please complete the form below to book your place and places for colleagues. We will raise an invoice, so if you need to provide a purchase order number, please do so in the form or email it to firstname.lastname@example.org.
Book your place(s)
Where and when?
Date: Tue 11 Jan 2022
Time: 9:30 am - 12:30 pm
Who is it for?
Contact Centre Managers, Team Managers, Team members and anyone who responds to complaints in a contact centre.
Why should you go?
To make your complaint responses more effective, reduce escalations and sound more human.
How much is it?
CCMA members: £299*
Additional discounts available for group bookings
About the trainer
Luan is an independent marketing consultant with over 20 years’ experience in agency, client-side and consultancy roles. She’s also a LinkedIn Learning course instructor, lead trainer for Facebook and Instagram, and author of the award-winning book, Relax! It’s Only Social Media.