Masterclass: Using Intelligent Assistance and Bots to Transform Self Service

This one day masterclass led by industry guru Martin Hill-Wilson will explore the opportunities available for you to upgrade your approach to proactive service.

You will learn about the latest solutions available and hear case studies of how organisations are deploying IA and Bot solutions. The workshop is highly informative and will provide you with the very latest insight on how the technology is being deployed and how its performing for organsations.

By the end of the workshop you will:
 

- Understand Intelligent Assistance (IA), the market and the key suppliers

- Understand what is happening to drive this step change

- Recognise why intelligent assistants are a self-service game changer

- Have an awareness of what Bots are and what are they good for

- Understand the design principles for successful customer uptake of IA
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This masterclass is suitable for: Contact Centre Directors, Heads of Contact Centre, Customer Service Directors, Heads of Digital Service, Senior Contact Centre Professionals, Business Improvement Leaders.
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Cost: This one day masterclass is £395 for members and £495 for non-members (+VAT). Discounts available for multiple bookings, please enquire.

 

 

Locations and dates:

 

London: 3rd August 2017

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