Masterclass: How to Design and Deliver Mobile Customer Service

This one day masterclass tackles the unique challenges and opportunities of mobile customer service and provides the rare opportunity to explore challenges and best practice.
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During this masterclass we will share:

  • Latest research on UK consumer mobile behaviour
  • Best practices for designing for the mobile user experience
  • Next-generation interfaces that work for mobile customer service
  • Understanding omnichannel expectations in a mobile context
  • Leveraging smartphone capability for unique service experiences
  • Designing effective mobile service experiences

This masterclass is suitable for: Contact Centre Directors, Heads of Contact Centre, Customer Service Directors, Heads of Digital Service, Senior Contact Centre Professionals, Business Improvement Leaders.
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Cost: This one day masterclass is £395 for members and £495 for non-members. Discounts available for multiple bookings, please enquire

 

 

Locations and dates:

 

London: 7th November 2017

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