Open Training Courses

Managing a Webchat Team Effectively

From 11th October 2017

Webchat is the fastest growing customer channel in contact centres and is rapidly emerging as the channel of choice for ... [Read More]

Masterclass: How to Design and Deliver Mobile Customer Service

From 7th November 2017

This one day masterclass tackles the unique challenges and opportunities of mobile customer service and provides the rar... [Read More]

Service Design Masterclass

From 5th December 2017

It’s All About The Customer There is a lot of talk amongst organisations about how much they value their customer... [Read More]

An Introduction to Contact Centre Management One Day Course

From 23rd January 2018

This one day workshop has been designed to provide an overview of the requirements for a leader responsible for lea... [Read More]

Contact Centre Operational Coaching Skills and Techniques

From 20th February 2018

One of the most important conversations that takes place in a contact centre happens between the advisor and the custome... [Read More]