Open Training Courses

An Introduction to Contact Centre Management One Day Course

From 23rd January 2018

This one day workshop has been designed to provide an overview of the requirements for a leader responsible for lea... [Read More]

Contact Centre Operational Coaching Skills and Techniques

From 20th February 2018

One of the most important conversations that takes place in a contact centre happens between the advisor and the custome... [Read More]

The Effective Team Manager - How to Manage, Engage and Develop everyone in the team effectively.

From 6th March 2018

Leading a team of advisors is probably the most challenging role in the Contact Centre. This workshop will help your Tea... [Read More]

An Introduction to Resource Planning

From 17th April 2018

This one day workshop which will be delivered by a Resource Management expert will lead you through a step by step appro... [Read More]

Masterclass: Accelerating Your Digital Customer Service Strategy

From 22nd May 2018

This one day masterclass led by industry guru Martin Hill-Wilson will take you through the key steps as to why a di... [Read More]

Masterclass: How to Design and Deliver Mobile Customer Service

From 7th August 2018

This one day masterclass tackles the unique challenges and opportunities of mobile customer service and provides the rar... [Read More]