Open Training Courses

Masterclass: Using Intelligent Assistance and Bots to Transform Self Service

From 3rd August 2017

This one day masterclass led by industry guru Martin Hill-Wilson will explore the opportunities available for you to upg... [Read More]

Effective Performance Management skills, hints and tips for Managers in a Contact Centre

From 19th September 2017

This one day course will provide managers with an understanding of the importance of effective performance management an... [Read More]

Managing a Webchat Team Effectively

From 11th October 2017

Webchat is the fastest growing customer channel in contact centres and is rapidly emerging as the channel of choice for ... [Read More]

Masterclass: How to Design and Deliver Mobile Customer Service

From 7th November 2017

This one day masterclass tackles the unique challenges and opportunities of mobile customer service and provides the rar... [Read More]

Service Design Masterclass

From 5th December 2017

It’s All About The Customer There is a lot of talk amongst organisations about how much they value their customer... [Read More]