A Big Four accounting firm was looking to reconstruct its CX strategy to eliminate language and technology barriers for its employee support service.

For global shared services to work seamlessly, and be delivered from a single location, language and technology must coexist. This case study demonstrates how consolidating staff can support a global network of firms with diverging languages, regional practices, and technologies, in order to deliver the highest levels of internal support.

Download the case study to find out how EvaluAgent’s 360° platform provided end-to-end visibility and helped Pinnacle.com achieve a 95% quality score by engaging their frontline teams.