UK National Contact Centre Awards 2018

15th December 2017

UK National Contact Centre Awards 2018 Open for Nominations

  • Nominate individuals and teams for free on the awards website
  • Entries close on 23rd February, with the Gala Dinner on 15th May
  • 3 new people and support-focussed categories added

London, 15th December 2017 – The CCMA UK (Call Centre Management Association) is pleased to announce that nominations for the 23rd UK National Contact Centre Awards are now open.

UK-based contact centres can enter for free, by registering on the Awards website at

Nominations close on 23rd February 2018, and the winners will be announced at the Awards Dinner on 15th May at The Brewery in London.

“These are the most prestigious and longest established UK awards for recognising individuals and teams who are role models in our industry,” said Ann-Marie Stagg, CEO of the CCMA, which organises the awards. “Being nominated can be a great career boost and also deliver excellent PR for winning organisations. It’s free to enter so we urge everyone to take the opportunity to nominate the people who have made the biggest difference to your operation this year.”

In addition to last year’s Individual, Team, and Organisation categories, there are 3 new categories:

  • Best Employee Recognition Programme
  • Best Apprenticeship Programme
  • Contact Centre Support Team of the Year

“Entering is easy,” said Ann-Marie. “Simply go to the Awards website, register to enter, complete the short form and submit. You can continue to edit and add to your entry right up until the 23rd February deadline. In March we will be contacting shortlisted nominees for the second phase of the judging process, which includes face-to-face interviews.”

Winners will be announced at a lavish gala dinner on 15th May 2018 to be held at The Brewery in London.

For more information about the awards and to enter, go to

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About the UK National Contact Centre Awards

The longest established awards for the UK contact centre industry are now in their 23rd year and recognise those individuals and teams in the industry who are working to make their contact centres professional and industry leading. The awards have an excellent reputation across the industry for being of a very high standard. All of the shortlisted nominees go through a comprehensive judging process, including face to face interviews. Enter the awards for free at

About CCMA

The Call Centre Management Association (CCMA) aims to support the country’s contact centre managers by providing opportunities to network, openly share best practice, and increase their skills and knowledge through specialist training. The CCMA is the country’s longest-established association representing the customer contact industry in the UK since 1994.


Press contacts

Jackie Pringle

Head of UK and European Awards

0333 939 9964