UK National Contact Centre Award Winners Announced

22nd May 2015

The winners of the UK National Contact Centre Awards were announced at a glittering gala dinner held at The Brewery in London on 20th May. For full details visit our awards website at www.ukcontactcentreawards.co.uk. The Gold Winners were:

Contact Centre Manager of the Year– Christine Allenson, Barclays

Contact Centre Manager of the Year(Outsourced) – Danielle McCaffrey, Convergys

Contact Centre Manager – under 100 seats – Brent Boxley, Close Brothers

Contact Centre Manager – under 50 seats – Joanne Silner, Raven Housing Trust

Team Manager of the Year (Outbound) – Danni Parsons-Moore, Barclaycard

Team Manager of the Year (Retention) – Gerard Doran, Sky UK

Team Manager of the Year (Sales) – Helen Grey, Sage

Team Manager of the Year (Service) – Ronell Bienvenu, Lloyds Bank International

Social Media Manager of the Year– Stuart Atkinson, Barclays

Call Centre Support Manager of the Year – John Maguire, British Gas

Customer Relations Manager of the Year – Donna Munro, Direct Line Group

Learning Champion of the Year– Steve Cass, Marketmakers

Customer Experience Champion – Dawn Redman, Hermes-Europe

Business Improvements Manager of the Year– Adrian Cobbledick, National Car Parks

Recruitment Manager of the Year– Jasper Gordon, British Gas

Quality Manager of the Year – Ann McCormack, Sky UK

Team of the Year – Home Group