The UK National Contact Centre Awards 2016 Winners announced

23rd May 2016

The UK National Contact Centre Awards took place on 18th May and over 700 contact centre professionals celebrated the 21st anniversary of the event at The Brewery in London.

Our fabulous winners are: 

  • Contact Centre Support Manager - Shanice Goldspink, Direct Line Group
  • Recruitment Manager  - Bryan Horrocks, Rentalcars
  • Learning and Development Champion - Martyn Bullard, Sage
  • Customer Relations Manager - Phil Hansborough, British Gas Metering
  • Resource Planning Manager - Sobaan Afzal, SkyUk
  • Quality Manager - Lindsey Cordes, Minster Law
  • Business Improvements Manager - Sadie Norman, Screwfix
  • Social Media Champion - Kit Webster, RBS
  • Customer Experience Champion - Sally Weir, BUPA
  • Lifetime Achievement, Becky Simpson, Carnival UK
  • Team of the Year - OVO Energy
  • Team Manager, Webchat - Phil Redman, Tesco Bank
  • Team Manager, Rising Star - Abs Ahadi, Close Brothers
  • Team Manager, Outbound - Nikki Harper, BUPA
  • Team Manager, Retention - Claire Henderson, Sage
  • Team Manager, Sales - Louise MacLean, RSA
  • Team Manager, Service - Jess O'Halloran, AdminRe
  • Contact Centre Manager, Outsourced - Catherine Rosso, Skyes Global
  • Contact Centre Manager (small contact centres) - Alexandra Marsden, Royal London
  • Contact Centre Manager (medium contact centres), Darren Gibbins, Barclaycard
  • Contact Centre Manager, (Large contact centres) Paul Dalby, Direct Line Group

Over the course of the next few weeks we will be arranging best practices visits to the winners sites, so that you can see first-hand the great work that they are doing for our industry.

Nominations for the European Contact Centre and Customer Experience Awards are now open and close on 31 July. For more information visit