'The Future of Contact Centre Working' Half day Seminar

20th May 2015

What we know as work – what we do, how we work, when we work and where we work is fundamentally changing. The ways of working we have taken for granted in the last 20 years are beginning to disappear – is your organisation prepared?

The next two decades will be particularly testing for corporate leaders across the world, as many traditional assumptions about work will be under pressure and discarded. Our future employees will demand varied, meaningful work, and choices about where and when they work. We can expect rapid technological advances in the way in which people learn new skills and acquire knowledge. The traditional working environment and methods of management already appear outdated to people entering the world of work.

Hear from industry experts including three UK National Contact Centre Award Winning Leaders at this half day member seminar on the smarter working practices they are adopting to prepare their organisations for their future workforce

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