Seminar Complaints Management Special Interest Group

10th July 2017

This half day seminar will focus on ‘Managing a successful complaints management operation’

We will share the latest trends on consumer behaviour when it comes to complaining and how the best organisations are responding.

Our agenda for the day will include:

  • An overview of current customer trends in relation to complaints
  • Case Study presentations from winners of Complaints Manager of the Year at the 2017 UK National Contact Centre Manager Awards
  • A look at the regulators approach to complaints
  • Sharing some practical approaches to manging a complaints team
  • Round table discussions 

This seminar is being sponsored by Firstsource.

The timings for this seminar are: 1pm – 5pm 

This event will be of interest to: Complaints Leaders and Managers, Customer Experience professional, Business Improvement Managers.

Location: Central London

To book your place click here