ECCCSA European Call Centre & Customer Service Awards

18th November 2015

Sabio, the leading customer contact technology specialist, is pleased to announce that it will be partnering with the Call Centre Management Association (CCMA) to support the ECCCSA European Call Centre & Customer Service Awards programme in 2016.

Now run in association with the CCMA, the ECCCSAs recognise and reward those organisations from across Europe that are setting the standard in best practice customer service delivery.

Sabio has been associated with the European Call Centre & Customer Service awards for the last ten years. This announcement also builds on the company’s existing successful relationship with the CCMA, serving as a main event sponsor for the UK National Contact Centre Awards – now in their 21st year. For 2016 the CCMA will host the UK awards in May and the ECCCSAs in November, with both events continuing to be held in London.

“It’s great that Sabio is continuing to support the European Contact Centre and Customer Service Awards, extending the company’s strong association with award-winning customer contact performance and confirming the industry’s backing for the ECCCSA programme,” commented Ann-Marie Stagg, the CCMA’s Chief Executive. “We believe that the ECCCSAs and the UK National Contact Centre Awards are highly complementary, and over the next few months we’ll be working to add further value to the ECCCSAs, with an increased focus on European judging as well an equally robust judging process. We’ll also be emphasising the organisational aspect of the ECCCSA programme, with the goal of truly awarding the very best of European customer service excellence.”

“With its experience as a long-standing member of the European Confederation of Contact Centre Organisations, the CCMA clearly has strong links across the European customer service sector, making it an ideal organisation to now manage the ECCCSA awards programme,” added Sabio Director, Adam Faulkner. “Having worked closely with the CCMA in supporting the UK National Contact Centre Awards, we’re delighted that they will also now be driving the ECCCSAs – particularly given the acknowledged role the CCMA plays in encouraging the industry to offer more intelligent service and make it much easier for their customers to engage. We look forward to working closely with Ann-Marie Stagg and the rest of the CCMA team, on both these important award programmes, as well as contributing to the rigorous judging process for both sets of awards.”