Dimension Data Global Contact Centre Benchmarking Report 2016

18th April 2016

The Dimension Data Global Contact Centre Benchmarking Report is widely acknowledged as the most useful, authoritative and comprehensive research study of its kind.

Supported by over 40 of the world’s most important industry groups and associations the 2016 Dimension Data Global Contact Centre Benchmarking Report contains around 700 data points drawn from 1,320 organisations respondents across 81 countries.

As a member of the CCMA, we’re delighted to invite you to visit the Dimension Data benchmarking microsite to explore this years findings…

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