Customer Engagement Summit 2015

26th November 2015

You will not want to miss Engage Customer’s fourth annual Customer Engagement Summit on Thursday November 26 at the Victoria Park Plaza Hotel in London. At the Summit you will gain new insights, best practice and innovative solutions from leading experts and practitioners that will inspire you to make a real difference to your organisation’s customer and employee engagement, business performance and profitability. 

Spencer Kelly will set the scene for this year’s themewith ‘How future technology and business models will change the way we work and engage with our colleagues and customers’. The day opens with ‘bigger picture’ keynotes including Patrick Lewis, Director of Partnerships, John Lewis Partnership. Patrick is the great grandson of the founder.

This year the event is bigger than ever with sessions across 3 halls confirmed. Sessions cover: Voice of the Customer, Future of Work, Employee and Customer Engagement, Social Engagement, Technology Innovation, Business Transformation, Evolution of Contact Centres, Customer Journey, Omnichannel, Digital Customer, Customer Engagement in Retail and Customer Engagement in Financial Services.

Gain new insights, best practice and ideas from leading experts and practitioners including Jaguar Land Rover, British Gas, Caterpillar Inc, Mars Chocolate, McDonald's, Dunkin’Donuts, Lloyds Banking Group, Tesco, NHS, Argos, AMEX, John Lewis Partnership, Accor Hotels, British Airways, Travelodge, Barclays, NewsUK, Ovum, Surrey County Council, Virgin Atlantic and Rod Jones Contact Centre Consulting.

CCMA members receive a two for one offer

To register for the event: CCMA discount code is



Where you see ‘Enter promotional code’ in the registration section of the website, just enter the above code and the relevant ticket for the CCMA community will appear.