Customer Contact Week Europe

20th March 2017

Your invite to Customer Contact Week Europe

20th-22nd March 2017 | London, UK

The legendary CCW show is arriving in London from Las Vegas, where it has been hosting over 2,000 senior customer chiefs and heads for over 18 years, including visionary leaders from Zappos, Airbnb and Coca-Cola.

CCMA have agreed 10 special rate passes on your behalf as one of our members. Get a delegate pass to Customer Contact Week Europe at just £99*!

For the first time, the European community will be able to experience the magic of Customer Contact Week.

Your CCW Europe 2017 agenda is carefully designed for heads of customer contact to exchange best practices and innovations that inspire strategies to withstand changing business and customer needs.

At CCW you will:

  • Learn how Marks and Spencer is using gamification to inspire a new level of employee and customer engagement
  • Hear how Argos is developing the future customer model and ensuring a fully empowered workforce
  • Enjoy a roller coaster ride into their customers minds with Steve Messenbird, Global Call Centre Director, Merlin Entertainments, together with his Madame Tussauds celebrity support cast
  • Explore how Barclays, Air Berlin and TUI Group are developing true omni-channel capabilities
  • Find out how reduced inbound contact by 20% and increased conversion with a new self-service strategy
  • Discover how C-level executives from KLM, Swiss Re and Standard Life are redefining customer centricity with better aligned strategies
  • Benefit from a dedicated deep dive masterclass on developing home agent model featuring real life best practices from AA Road Operations & Enterprise Rent-a-Car

Take a look at the extensive and innovative programme by downloading the agenda today!




CCW Europe 2017 is THE #1 destination for customer care, service and experience professionals to learn, get inspired and make long lasting relationships. Download the event agenda or email us to request a copy.