20% Member discount on Pay and Conditions in Call and Contact Centres

9th November 2014

IDS Pay and Conditions in Call and Contact Centres 2014/15 provides you with a detailed picture of pay, benefits and working conditions for call centre staff throughout the UK. By far the most comprehensive and up-to-date source of information available for the industry, it is the only resource you need to accurately benchmark your pay arrangements and stay ahead of your competitors.

This new edition covers the detailed findings on pay and conditions from the 18th annual IDS survey of personnel and reward specialists across the sector, conducted in summer 2014. It pinpoints how your competitors are responding to the improving economic climate and looks at changes in call centre employment patterns.

 The report covers:

 • Includes information on 51 named organisations, employing over 23,500 staff in 103 call centres throughout the UK

• Provides pay levels for a range of job titles, broken down by sector and region

• Outlines bonus and commission payments

• Gives details of unsocial hours premiums

• Examines recruitment, retention and staff turnover issues

• Outlines the latest trends in the industry

• Contains a directory of pay and conditions at named organisations

CCMA exclusive member rate is available please email IDS.sales.support@thomsonreuters.com or call IDS directly on 0845  600 9355  quoting 1580901A in order to qualify for a 20% discount off the £350 report cost