20% member discount off UK Conference

2nd January 2015

Customer Care Leadership Movement
April 15-16, 2015

IQPC and Call Center IQ are proud to present the Customer Care Leadership Movement, an executive-level think-tank of customer service, contact centre operations and customer experience professionals where the common denominator is a readiness for transformation. This unique event marries strategic plays with operational pragmatism in a personalized, hands-on experience unlike any other.

Topic to be Covered:

- New business models and enhancing the multi-channel customer experience to drive growth
- Maximizing the customer experience through new and trending technology
- Utilizing creativity and innovation to maximize human talent
- Benchmarking and analytics
- Keynote session from the Chair of CCMA, Ann-Marie Stagg

Attendees will Learn:

- Detailed examples and best practices for utilizing social media and other innovative channels
- An in-depth look at today’s consumer and how demographics are changing as rapidly as their expectations
- Strategies for success in an age of out-sourcing, on-shoring and remote agents
- Site tour providing you the opportunity to meet with the site tour leadership team and see first-hand how they deal with everyday issues

CCMA members can save 20% with promo code CCMA20

For more information, including speakers and session, visit http://bit.ly/1CBnkdb.