This one day masterclass led by industry guru Martin Hill-Wilson will take you through the key steps as to why a digital customer service strategy is now essential. The days of endless action lists are over as a way of staying ahead. Instead, space for reflective thought and inspiring input, resulting in a clear view on your key priorities, is what service leaders really need.
During this masterclass we will share:
Date: Tue 22 May 2018
Time: 9:00 am - 4:30 pm
CCO’s, Directors of Customer Service, Customer Experience, Digital or Operations who are want to advance beyond the ‘Digital First’ milestone.
This one day masterclass tackles the unique challenges and opportunities of mobile customer service and provides the rare opportunity to explore challenges and best practice.
CCMA Members: £395 + VAT
Non-members: £495 + VAT
Discounts available for multiple bookings, please enquire.