In-house Training Courses

As your strategic training partner, we’re here to support you as you develop your contact centre teams. That’s why all our open courses are available as in-house training. What that means is, if there is a training course in the library that you’d like to put your team through, we can provide the course exclusively to you, on a date that works for you, either virtually or at your offices, at a discounted rate.

Our in-house training solutions are built on the years of experience earned by our training professionals in award-winning contact centre operations. Each course reflects industry best practice and is authored and delivered by trainers who are recognised experts in their fields.

All of our courses are designed to build up skills at each level and give your employees a leg up to the next one. We can also help you put together career progression plans for individuals and build a personalised training and development plan made up of our open or bespoke courses.


Trainers with unrivalled experience 

All of our training consultants are seasoned contact centre professionals with the practical experience and knowledge to help you develop and deliver the right training programme for your organisation. Our clients love the fact that we understand contact centres – it helps them get to the root of their challenges quickly and ensures that the training delivered makes a difference. And we know that Advisors and Team Managers respond positively to training that is delivered by someone who has a thorough understanding of their role.


Take a standard course and deliver it in-house

We can deliver any of our Open Training Courses to a whole team of your people at a time. We can arrange to deliver the course onsite at your location exclusively for your team, or online. Whichever option you choose, the course will be delivered by the trainer who created it and who usually does the Open version of the course. We can even make amends to the course to tweak it for your vertical or add new elements that are specific to the way you operate.

Get in touch and we can talk through your options so that you get the right solution for your operation. Please call 0333 939 9964 or email

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