Masterclass: How to Design and Deliver Mobile Customer Service
This one day masterclass tackles the unique challenges and opportunities of mobile customer service and provides the rare opportunity to explore challenges and best practice.
During this masterclass we will share:
- Latest research on UK consumer mobile behaviour
- Best practices for designing for the mobile user experience
- Next-generation interfaces that work for mobile customer service
- Understanding omnichannel expectations in a mobile context
- Leveraging smartphone capability for unique service experiences
- Designing effective mobile service experiences
Book your place(s)
Where and when?
Date: Tue 7 Aug 2018
Time: 9:00 am - 5:00 pm
Who is it for?
Contact Centre Directors, Heads of Contact Centre, Customer Service Directors, Heads of Digital Service, Senior Contact Centre Professionals, Business Improvement Leaders.
Why should you go?
Learn the practical steps to implementing mobile customer care and customer experiences.
How much is it?
CCMA Members: £395 + VAT
Non-members: £495 + VAT
Discounts available for multiple bookings, please enquire.