Masterclass: How to Design and Deliver Mobile Customer Service

This one day masterclass tackles the unique challenges and opportunities of mobile customer service and provides the rare opportunity to explore challenges and best practice.

During this masterclass we will share:

  • Latest research on UK consumer mobile behaviour
  • Best practices for designing for the mobile user experience
  • Next-generation interfaces that work for mobile customer service
  • Understanding omnichannel expectations in a mobile context
  • Leveraging smartphone capability for unique service experiences
  • Designing effective mobile service experiences

Book your place(s)

 

Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Where and when?

Date: Tue 7 Aug 2018

Time: 9:00 am - 5:00 pm

Location: London

Who is it for?

Contact Centre Directors, Heads of Contact Centre, Customer Service Directors, Heads of Digital Service, Senior Contact Centre Professionals, Business Improvement Leaders.

Why should you go?

Learn the practical steps to implementing mobile customer care and customer experiences.

How much is it?

CCMA Members: £395 + VAT

Non-members: £495 + VAT

Discounts available for multiple bookings, please enquire.

Book your place(s)

 

Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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