This one day workshop which will be delivered by a Resource Management expert will lead you through a step by step approach to the planning process and explore how Managers and Team Managers can support the planning function in order to deliver service levels.
By the end of the workshop delegates will have an understanding of:
Date: Tue 17 Apr 2018
Time: 9:00 am - 4:30 pm
Team Managers who want a better understanding of the planning process. Contact Centre Managers who are new to role. Anyone considering a future role in resource planning.
This workshop will be highly practical and interactive with opportunities to put your new found knowledge into practice through exercises and discussion sessions.
CCMA members: £345 + VAT for one delegate, £245 + VAT for additional delegates.
Non-members: £395 +VAT for one delegate, £295 + VAT for additional delegates.