Training

As committed supporters of the contact centre industry since 1994, we know excellence, and we know how to create excellence through contact centre training. As well as providing first class service for customers, contact centres need to be efficient, joined up with the rest of the organisation and a place where team members are proud to work. That’s not always an easy balance to get right.

Through open courses and in-house training we support hundreds of contact centres using the latest best practice. Our training consultants are seasoned contact centre professionals who bring with them the practical experience to help your operation perform to the best it can be.

Management Skills Courses

Mastering the Art of Feedback
Date: Fri 14 Feb 2025
Where: Online

Effective Performance Management
Date: Wed 19 Feb 2025 - Thu 20 Feb 2025
Where: Online

How to Boost your Resilience
Date: Fri 14 Mar 2025
Where: Online

Develop Managers into Leaders
Date: Thu 1 May 2025
Where: Online

How to Reduce Customer Effort
Date: Fri 9 May 2025
Where: Online

Measuring Customer Outcomes
Date: Tue 13 May 2025
Where: Online

Effective Planning and Prioritisation
Date: Fri 6 Jun 2025
Where: Online

Mastering the Art of Feedback
Date: Wed 11 Jun 2025
Where: Online

Effective Performance Management
Date: Wed 18 Jun 2025 - Thu 19 Jun 2025
Where: Online

How to Boost your Resilience
Date: Fri 4 Jul 2025
Where: Online

Effective Performance Management
Date: Tue 7 Oct 2025 - Wed 8 Oct 2025
Where: Online

Measuring Customer Outcomes
Date: Tue 14 Oct 2025
Where: Online

Mastering the Art of Feedback
Date: Wed 15 Oct 2025
Where: Online

Develop Managers into Leaders
Date: Tue 4 Nov 2025
Where: Online

How to Boost your Resilience
Date: Fri 14 Nov 2025
Where: Online

Specialist Skills Courses

Resource Planning for Team Leaders
Date: Tue 18 Feb 2025 - Wed 19 Feb 2025
Where: Online

Better Complaint Responses
Date: Tue 4 Mar 2025
Where: Online

Quality Assurance in the Contact Centre
Date: Thu 6 Mar 2025
Where: Online

Sales through Service Excellence
Date: Thu 10 Apr 2025
Where: Online

Introduction to Resource Planning
Date: Tue 20 May 2025 - Wed 21 May 2025
Where: Online

Written Communication Skills
Date: Tue 3 Jun 2025
Where: Online

Quality Assurance in the Contact Centre
Date: Thu 5 Jun 2025
Where: Online

Better Complaint Responses
Date: Tue 10 Jun 2025
Where: Online

Mastering Social Media Customer Service
Date: Tue 10 Jun 2025
Where: Online

Resource Planning for Team Leaders
Date: Tue 24 Jun 2025 - Wed 25 Jun 2025
Where: Online

Better Complaint Responses
Date: Tue 2 Sep 2025
Where: Online

Quality Assurance in the Contact Centre
Date: Thu 11 Sep 2025
Where: Online

Introduction to Resource Planning
Date: Tue 16 Sep 2025 - Wed 17 Sep 2025
Where: Online

Mastering Social Media Customer Service
Date: Wed 1 Oct 2025
Where: Online

Sales through Service Excellence
Date: Thu 2 Oct 2025
Where: Online

Written Communication Skills
Date: Tue 14 Oct 2025
Where: Online

Resource Planning for Team Leaders
Date: Tue 21 Oct 2025 - Wed 22 Oct 2025
Where: Online

Better Complaint Responses
Date: Tue 2 Dec 2025
Where: Online

Quality Assurance in the Contact Centre
Date: Thu 4 Dec 2025
Where: Online