Blood, Sweat and Beers: The Atom Bank journey to building an award-winning Customer Support Centre
Atom won Gold for ‘Best Customer Service Team’ at the European Contact Centre and Customer Service Awards in 2019 where they demonstrated their passion for great customer experiences.
During this virtual visit, the leadership team will share with us how they’ve built a unique culture that helps them deliver outstanding customer service.
During this session, the team will share with us:
- How they have coped during the pandemic and how it’s shaping their operation
- How they build capability at all levels
- How their culture and technology help them deliver award winning customer service
- Give us a virtual tour of the Contact Centre
About the host
Atom Bank is the UK’s first bank built for a smartphone or tablet and without any branches. The award-winning team is based in Durham and their focus is on providing customers with a simple, straight forward, and hassle-free service.
Book your place(s)
Where and when?
Date: Tue 28 Jul 2020
Time: 10:00 am - 11:30 am
Who is it for?
Contact Centre Managers, Heads of Department, Business Improvement Managers, Colleague Engagement Specialists, HR Business Partners, Team Managers.
Why should you go?
Join us for this virtual visit to get ideas on how your operation might deal with the pandemic, and have a tour of the contact centre that won Gold ‘Best Small Customer Service Team’ at the European Contact Centre and Customer Service Awards
How much is it?
Free for CCMA members