Blood, Sweat and Beers: The Atom Bank journey to building an award-winning Customer Support Centre

Atom won Gold for ‘Best Customer Service Team’ at the European Contact Centre and Customer Service Awards in 2019 where they demonstrated their passion for great customer experiences.

During this virtual visit, the leadership team will share with us how they’ve built a unique culture that helps them deliver outstanding customer service.

During this session, the team will share with us:

  • How they have coped during the pandemic and how it’s shaping their operation
  • How they build capability at all levels
  • How their culture and technology help them deliver award winning customer service
  • Give us a virtual tour of the Contact Centre

About the host

Atom Bank is the UK’s first bank built for a smartphone or tablet and without any branches. The award-winning team is based in Durham and their focus is on providing customers with a simple, straight forward, and hassle-free service.

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Where and when?

Date: Tue 28 Jul 2020

Time: 10:00 am - 11:30 am

Location: Online

Who is it for?

Contact Centre Managers, Heads of Department, Business Improvement Managers, Colleague Engagement Specialists, HR Business Partners, Team Managers.

Why should you go?

Join us for this virtual visit to get ideas on how your operation might deal with the pandemic, and have a tour of the contact centre that won Gold ‘Best Small Customer Service Team’ at the European Contact Centre and Customer Service Awards

How much is it?

Free for CCMA members

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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