Click Travel share their award-winning story of how their Customer Support Innovation Team created a new customer self-service platform.

During this virtual visit, the Customer Support Innovation team will share with us how they collaborated with the rest of the business to design and implement a new customer self-service platform which improved efficiencies and customer satisfaction results. 

During the session, the team will share with us:

  • Give us an overview of Click Travel
  • Give us a virtual tour of the contact centre
  • Share how they identified the challenges customers were experiencing
  • How they engaged and collaborated with the rest of the business
  • How they designed and implemented a new self-service customer platform
  • How the create a new customer experience programme for all their colleagues and how this increased engagement
  • Share with us the results of all these changes

And you’ll have an opportunity to ask them questions too.

About the host

Taking home Gold for Business Improvement Team of the Year (Small) at the UK National Contact Centre Awards 2020. Click Travel Customer Support innovation team are corporate travel management and booking platform who are here to reduce the cost and complexity of business travel for everyone involved. Their main contact centre is in Birmingham and has over 150 employees.

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Where and when?

Date: Wed 13 Jan 2021

Time: 10:00 am - 11:30 am

Location: Online

Who is it for?

Contact Centre Managers, Heads of Department, Business Improvement Managers, Colleague Engagement Specialists, HR Business Partners, Team Managers.

Why should you go?

Join us for this virtual visit to hear how the Click Travel team improved business processes and improved the customer journey.

How much is it?

Free for CCMA members

Book your place(s)

Please also book places on this event for the following people:

Attendee 1:

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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