Our annual conference, which is free to CCMA members takes place at the British Library, in London on 8th November.
The agenda and speakers will be confirmed nearer the time.
This event is always fully booked with a waiting list, so please book your places early. Places are limited to a maximum of 3 per corporate member.
About the sponsor
Genesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognised by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.
We passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.
Book your place(s)
Where and when?
Date: Thu 8 Nov 2018
Time: 9:00 am – 5:00 pm
Location: The British Library
Who is it for?
Contact Centre Directors, Customer Service Directors, Customer Experience professionals, Contact Centre Leaders, Quality Managers, Insight Managers, Business Improvement Leaders, Business Change Managers, HR contact centre business partners, Contact centre learning and development leaders.
Why should you go?
The CCMAs annual conference shares the latest trends and developments in the contact centre industry. The event offers a balance of industry speakers and member case studies. No sales pitches, no waffle, just straight talking from industry leaders.
How much is it?
Free for CCMA members.