Talking your Language in CX

If you can provide a high quality customer experience in your customers native language through all channels, you would see great NPS scores. However, if your customers speak many different languages, then this could not just be expensive to support but incredibly hard to deliver. 

What is the right operating model for a multilingual contact centre? What are the pros and cons of different approaches? What do you need to know when setting up and managing multiple languages and working with customers and colleagues from different countries?

We’ll be exploring all these questions and more when Stephen Yap releases the findings of our latest research exploring the challenges and benefits of operating a multilingual contact centre. Join us as we discuss the outcomes with our panel of industry leaders, including Jason Stanton, Director of Sales Operations, WEX and Alf Rodway, General Manager for Wembley and Canadian Operations, AirFrance, for this highly interactive session and have your say on the findings.

About the Speakers

Jason Stanton, Director of Sales Operations, WEX

Jason Stanton is Wex Fleets European Director of Sales Operations. He joined the company 4 years ago as Customer Service Director and has recently moved into this role.
With over 25 years experience in contact centres with the likes of Sky, O2 and BT Jason has extensive experience of running multi lingual contact centres both uk and european based as well as working with teams in India,

 

Alf Rodway, General Manager for Wembley and Canadian Operations, AirFrance

Alf has been with the company for three years and is responsible for Sales, Service, Global Support, Expertise and Customer Care. Alf has worked in contact centres for just over 21 years in different roles with various backgrounds including: Banking, Insurance, Outsourcing and the Watch industry.

 

 

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Where and when?

Date: Tue 6 Sep 2022

Time: 12:00 pm - 1:00 pm

Location: Online

Who is it for?

CX leaders operating a multilingual contact centre

Why should you go?

Hear experiences and advice for operating a multilingual contact centre 

How much is it?

Free of charge

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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