Developing contact centre talent is critical for the retention of colleagues and for delivering exceptional customer experiences. That’s why we’ve invited Carolyn Blunt, renowned contact centre learning professional, to share how L&D professionals can get access to funds to support the development of their teams.

Accessing the funds available through the Apprenticeship Levy has historically been a fairly challenging process for contact centres leaders. Carolyn will share her advice and tips on how to access the funds and will debunk the myths associated with the programmes. She will also tell us about how to get the most from the funds available and about the hottest trends in contact centre learning.

If you’d like to join us and have the opportunity to ask your questions, please join us for this free event by completing the booking form below.

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Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

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By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

Where and when?

Date: Wed 28 Apr 2021

Time: 12:00 pm - 1:00 pm

Location: Online

Who is it for?

Members and non-members

Why should you go?

Find out how to take advantage of Apprenticeships

How much is it?

Free to attend

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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