Strategies to develop contact centre talent and access funded learning

Developing contact centre talent is critical for the retention of colleagues and for delivering exceptional customer experiences. That’s why we’ve invited Carolyn Blunt, renowned contact centre learning professional, to share how L&D professionals can get access to funds to support the development of their teams.

Accessing the funds available through the Apprenticeship Levy has historically been a fairly challenging process for contact centres leaders. Carolyn will share her advice and tips on how to access the funds and will debunk the myths associated with the programmes. She will also tell us about how to get the most from the funds available and about the hottest trends in contact centre learning.

If you’d like to join us and have the opportunity to ask your questions, please join us for this free event by completing the booking form below.

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Where and when?

Date: Wed 28 Apr 2021

Time: 12:00 pm - 1:00 pm

Location: Online

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Free to attend

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Strategies to develop contact centre talent and access funded learning

Book your place(s)

Where and when?

Who is it for?

Why should you go?

How much is it?

Book your place(s)