Strategies to develop contact centre talent and access funded learning

Developing contact centre talent is critical for the retention of colleagues and for delivering exceptional customer experiences. That’s why we’ve invited Carolyn Blunt, renowned contact centre learning professional, to share how L&D professionals can get access to funds to support the development of their teams.

Accessing the funds available through the Apprenticeship Levy has historically been a fairly challenging process for contact centres leaders. Carolyn will share her advice and tips on how to access the funds and will debunk the myths associated with the programmes. She will also tell us about how to get the most from the funds available and about the hottest trends in contact centre learning.

Ian Sadler, Head of Learning at Towergate, will join Carolyn and share how they have been using the levy for talent development for contact centre colleagues.

If you’d like to join us and have the opportunity to ask your questions, please join us for this free event by completing the booking form below.

About the speakers

Carolyn Blunt

Carolyn is a Director at Davies Learning Solutions and is a Fellow of the CIPD. Her career in contact centre operations and people development spans more than two decades and to date she has created and facilitated CX learning and quality improvements for thousands of people across the globe. Carolyn and the 100 strong team at Davies Learning Solutions provide a range of experiences to their clients, from one-off modules to vast culture change programmes; from long-term senior leadership programmes to front line conversation management, as well as supporting organisations to leverage funded development opportunities through the apprenticeship levy.

Ian Sadler

Ian is a highly accomplished and award-winning L&D transformation leader with over 30 years’ extensive experience. Head of Learning at Towergate Insurance since 2016, Ian has a notable career in the insurance industry having fulfilled previous large scale project and learning roles for the likes of Admin Re, Churchill and RBS. Ian is a big believer in growing talent and investing in L&D to retain the right people and has designed a number of internal programmes that have provided exceptional results in enhancing others careers to senior level roles.

Book your place(s)


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Where and when?

Date: Wed 28 Apr 2021

Time: 12:00 pm - 1:00 pm

Location: Online

Who is it for?

Members and non-members

Why should you go?

Find out how to take advantage of Apprenticeships

How much is it?

Free to attend

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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