Strategies for Dealing with Complex Contact Centre Operations

Dynamic businesses often face complex challenges that require innovative contact centre strategies to ensure exceptional customer experiences, while optimising operational efficiency.

As both business and customer demands become more complex, so do the unique challenges that contact leader’s encounter. Managing complex operations can include dealing with multiple sites, geographies, languages, channels, outsourcing partners, systems, regulations and many other factors, all of which make if challenging to maintain a consistent experience for customers and colleagues.

Leigh Hopwood, CEO at the CCMA, will be hosting this interactive session alongside experts and leaders from across the industry, including Spencer Brooks, Chief Growth Officer from The Knowledge Group (tkg). Join us to answer key questions, including:

What does good look like when it comes to managing complexity?
What should you consider in your strategy?
How to ensure a consistent brand and service experience for your customers and colleagues?

Register for this online seminar, exploring the solutions and strategies that will help you navigate similar challenges within your operation.

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Where and when?

Date: Thu 18 Jan 2024

Time: 12:00 - 13:00

Location: Online

Who is it for?

Business leaders, contact centre, operational. Members and non-members.

Why should you go?

Explore solutions and strategies that will help you navigate complexity within your contact centre operation.

How much is it?

Free to attend.

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Strategies for Dealing with Complex Contact Centre Operations

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