Special Interest Group: The People Agenda
We invite you to join this group if you’re responsible for technology in your contact centre, or you’re involved in specifying what technology your organisation uses. You will have the opportunity to share your current challenges and successes with industry colleagues.
These interactive roundtable events include presentations from industry experts sharing insight and research, member case studies and great debates. We’ll be covering:
- The latest technology innovations
- Technology limitations
- Investment challenges and demonstrating ROI
- Priorities for 2021
As always, these groups provide you with the opportunity to share ideas and benchmark your own organisation against other member organisations.
Book your place(s)
Where and when?
Date: Fri 19 Mar 2021
Time: 12:00 pm - 1:30 pm
Who is it for?
Contact centre leaders responsible for the people agenda in their operation
How much is it?
Free for CCMA members