Special Interest Group: The People Agenda 

If you’re responsible for the people agenda in your contact centre and want the opportunity to share your current challenges and successes with industry colleagues, then we invite you to join these quarterly events.

These interactive roundtable events include presentations from industry experts sharing insight and research, member case studies and great debates. We’ll be discussing how the lockdown is affecting everyone’s operations and sharing best practice on all the topics that impact your people, including:

  • Recruitment and onboarding
  • Training and development
  • Flexible and homeworking
  • Up-skilling to invest in team and business growth
  • Cultivating authentic workplace cultures
  • Health and well-being
  • Establishing work-life balance and flexible workspaces
  • Performance and KPI’s
  • Diversity and inclusion

As always, they provide you with the opportunity to share ideas and benchmark your own organisation against other member organisations.

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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Where and when?

Date: Wed 24 Feb 2021

Time: 12:00 pm - 1:30 pm

Location: Online

Who is it for?

Contact centre leaders responsible for the people agenda in their operation

How much is it?

Free for CCMA members

Book your place(s)

Please also book places on this event for the following people:

Attendee 1:

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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