Special Interest Group: The People Agenda
If you’re responsible for the people agenda in your contact centre and want the opportunity to share your current challenges and successes with industry colleagues, then we invite you to join these quarterly events.
These interactive roundtable events include presentations from industry experts sharing insight and research, member case studies and great debates. We’ll be discussing how the lockdown is affecting everyone’s operations and sharing best practice on all the topics that impact your people, including:
- Recruitment and onboarding
- Training and development
- Flexible and homeworking
- Up-skilling to invest in team and business growth
- Cultivating authentic workplace cultures
- Health and well-being
- Establishing work-life balance and flexible workspaces
- Performance and KPI’s
- Diversity and inclusion
As always, they provide you with the opportunity to share ideas and benchmark your own organisation against other member organisations.
Book your place(s)
Where and when?
Date: Wed 24 Feb 2021
Time: 12:00 pm - 1:30 pm
Who is it for?
Contact centre leaders responsible for the people agenda in their operation
How much is it?
Free for CCMA members