Special Interest Group: The People Agenda

If you’re responsible for the people agenda in your contact centre and want the opportunity to share your current challenges and successes with industry colleagues, then we invite you to join these quarterly events.

These interactive roundtable events include presentations from industry experts sharing insight and research, member case studies and great debates. We’ll be discussing how the lockdown is affecting everyone’s operations and sharing best practice on all the topics that impact your people, including:

Recruitment and onboarding
Training and development
Flexible and homeworking
Up-skilling to invest in team and business growth
Cultivating authentic workplace cultures
Health and well-being
Establishing work-life balance and flexible workspaces
Performance and KPI’s
Diversity and inclusion

As always, they provide you with the opportunity to share ideas and benchmark your own organisation against other member organisations.

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Where and when?

Date: Wed 24 Feb 2021

Time: 12:00 pm - 1:30 pm

Location: Online

Who is it for?

Contact centre leaders responsible for the people agenda in their operation

How much is it?

Free for CCMA members

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Your last name:

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Your contact number:

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Special Interest Group: The People Agenda

Book your place(s)

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Where and when?

Who is it for?

How much is it?

Book your place(s)