Special Interest Group: The People Agenda

If you’re responsible for the people agenda in your contact centre and want the opportunity to share your current challenges and successes with industry colleagues, then we invite you to join these quarterly events.

These interactive roundtable events include presentations from industry experts sharing insight and research, member case studies and great debates. We’ll be discussing all the topics that impact your people, including

Recruitment and onboarding
Training and development
Flexible and homeworking
Up-skilling to invest in team and business growth
Cultivating authentic workplace cultures
Health and well-being
Establishing work-life balance and flexible workspaces
Performance and KPI’s
Diversity and inclusion

As always, they provide you with the opportunity to share ideas and benchmark your own organisation against other member organisations.

Come and join us for our first session where we’ll be talking about homeworking with Sensee and debating how to manage through the current situation, and we’ll also be joined by Kate Palmer, Associate Director from Peninsula

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Where and when?

Date: Thu 26 Nov 2020

Time: 12:00 pm - 1:30 pm

Location: Online

Who is it for?

Contact centre leaders responsible for the people agenda in their operation

How much is it?

Free for CCMA members