Special Interest Group: General Insurance

If you are a senior leader and running a contact centre operation in the Insurance sector and want the opportunity to share with your fellow industry leaders then we invite you to join this event.

This quarter the Insurance SIG will hear from Stephen Yap, CCMAs Research Director, as he shares the latest insights in omni-channel usage before the group discusses how they are adopting self-service and digital channels.

Of course, there will be an opportunity to share current situations and challenges as well as a chance to network with peers over wine and chocolate tasting.

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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Where and when?

Date: Tue 18 May 2021

Time: 2:30 pm - 7:00 pm

Location: Online

Who is it for?

Contact centre leaders in the Insurance sector

How much is it?

Free for CCMA members

Book your place(s)


Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact info@ccma.org.uk.

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