Special Interest Group: Energy & Utilities
If you’re a senior leader responsible for a contact centre operation in the Energy and Utilities sector and want the opportunity to share ideas in a safe environment, discuss your business challenges and also take the opportunity to network with your fellow industry leaders then, as a member of the CCMA, we invite you to join this Special Interest Group.
The CCMA have many years’ experience of hosting SIGs across different sectors, all of which have proved to be a valuable member benefit.
These roundtable events include presentations from industry experts sharing insight and research, member case studies and some great debates. We’ll be discussing all the topics that impact your operation and as a member, you drive the agenda.
Here is what you can expect from this meeting:
- Time to talk to each other about increasing contact volumes and how this is impacting your operation
- Insights from the CEO at StepChange on emerging challenges for vulnerable customers that will lead to a discussion on vulnerable customers and colleagues
- Chair of the group, Bill Wilson from Severn Trent, will be looking for your thoughts on what you’d like to get from the group
Come join us.
Book your place(s)
Where and when?
Date: Thu 9 Dec 2021
Time: 9:30 am - 12:00 pm
Who is it for?
Contact centre leaders operating in the energy and utilities sectors
How much is it?
Free for CCMA members