A highly practical and engaging course, where line managers or aspiring line managers can develop the skills to handle difficult conversations.
Team managers often find themselves having to have challenging conversations with advisors usually relating to absence, performance or behaviour issues. It is the part of their role that often causes them the most anxiety and without applying the right skills and approach it can also cause the situation to worsen.
By the end of this course the attendees will be able to:
The course will enable delegates to practice their skills in a safe environment and be in a position to apply their new skills as soon as they return to their team.
Date: Tue 20 Nov 2018
Time: 9:30 am - 4:30 pm
Team Managers or aspiring Team Managers
This workshop is designed for line managers or aspiring line managers can develop the skills to handle difficult conversations.
CCMA Members: £249 + VAT
Non-members: £299 + VAT