SIG - The People Agenda: October 2024

Organisations that give something back is important for colleagues. Given the focus employees have on work with purpose and organisational social responsibility, this is an opportunity for us to explore how to navigate the delicate balance between environmental stewardship, giving back and operational excellence.

In this engaging session, we invite you to discover how the Caravan and Motorhome Club has achieved gold status at the UK National Contact Centre Awards through their unwavering dedication to environmental stewardship and social responsibility. Their journey showcases a robust commitment to sustainability, propelled by an all-encompassing approach that integrates both green initiatives and meaningful community contributions. As we delve into their award-winning strategies, we’ll also explore critical questions about balancing commercial success with a genuine commitment to charitable endeavours. Engage in interactive discussions on how to effectively manage resources and maintain a culture of giving back, even amidst peak customer demands.

Join us as we uncover the strategies for making a meaningful impact while driving commercial value.

Agenda

12:00 – Welcome, introductions and an updated about the CCMA	Kate Law, Membership & Learning Director, CCMA
12:10 – From Green to Gold: The Caravan and Motorhome Club’s Award-Winning Sustainability Journey Join the Caravan and Motorhome Club as they share their journey to becoming gold award winners at the UK National Contact Centre Awards. Their success stems from a strong focus on sustainability, driven by the club’s commitment to environmental and social responsibility, and powered by full organisational engagement. In addition to their green initiatives, their DEIB and charity teams have spearheaded impactful project that support both the local community and wider causes. Head of Club Operations, Philip Hardy, will reveal how these efforts have contributed to their remarkable achievements	Philip Hardy, Head of Club Operations, Caravan and Motorhome Club
12:40 – How Much is Right for Giving Back? In this interactive breakout session, participants will explore and exchange ideas on the following key questions: How much time do your organisation dedicate to supporting employees, charity initiatives, and giving back to the local community? How do you strike the balance between driving commercial value and fostering a culture of giving back? When customer demand spikes in the contact centre, how do you safeguard employee time for these important initiatives?	All
13:10 – Discuss: Finding the Balance Join this roundtable to exchange insights and key takeaways from the breakout session. We’ll delve deeper into how your organisation invests time in supporting employees, charity initiatives, and the local community, while also pursuing commercial success.	All
13:30 – Meeting close	Kate Law, Membership and Learning Director, CCMA

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Where and when?

Date: Tue 1 Oct 2024

Time: 12:00 - 13:30

Location: Online

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Director of Operations, Customer Service Director, HR Director, Head of Customer Service, Head of Operations, Head of HR, Head of People, HR Business Partners, Talent & Culture, Employee Engagement Managers.

How much is it?

Free for CCMA members

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SIG – The People Agenda: October 2024

Agenda

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