SIG - The People Agenda: March 2024

If you’re responsible for the people agenda in your contact centre and want the opportunity to share your current challenges and successes with industry colleagues, then we invite you to join these quarterly events.

As always, they provide you with the opportunity to share ideas and benchmark your own organisation against other member organisations.

Agenda

Time	Topic: People Focus in 2024 and beyond!	Who
12:00	Welcome, introductions and an update about the CCMA	Laura Farrell, Engagement Manager, CCMA
12:10	Interactive poll question What are your top priorities for your people agenda for 2024 and beyond?	All
12:30	Flexible working models Open discussion to share your current and aspirational working models which your organisation is exploring to meet recruitment and attraction needs whilst also supporting existing employees needs within working hours models.	All
13:00	Career development frameworks Retaining talent within an organisation can be a challenge. During this session, members are invited to share your organisations approach to career development frameworks. How do you support this in the hybrid / home working world?	All
13:30	Meeting close	Laura Farrell, Engagement Manager, CCMA

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Where and when?

Date: Tue 12 Mar 2024

Time: 12:00 - 13:30

Location: Online

Who is it for?

Director of Operations, Customer Service Director, HR Director, Head of Customer Service, Head of Operations, Head of HR, Head of People, HR Business Partners, Talent & Culture, Employee Engagement Managers.

How much is it?

Free for CCMA members

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SIG – The People Agenda: March 2024

Agenda

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