We invite you to join this group if you’re responsible for technology in your contact centre, or you’re involved in specifying what technology your organisation uses.
These interactive roundtable events include presentations from industry experts sharing insight and research, member case studies and great debates.
As always, these groups provide you with the opportunity to share ideas and benchmark your own organisation against other member organisations.
Agenda
| 12:00 – Introductions, Welcome & CCMA Update | Kate Law, Membership & Learning Director, CCMA |
| 12:15 – Transforming contact centres with care and precision mindful AI adoption
AI holds massive potential to revolutionise contact centres as we know them, but it’s vital that we address challenges such as inaccurate responses, hallucinations, and privacy issues with care. Discover how you can navigate the process of piloting and integrating AI thoughtfully and effectively. |
Chandan Mehta, VP Product Marketing, Enghouse |
| 12:45 – Charting your AI journey: from aspiration to implementation
During this roundtable we will share where organisations are on their AI journey. Whether it’s the aspiration to implement AI; but don’t know where to start. Early stages of implementation supporting customer or employee journeys or driving operational enhancements; or have implemented AI which are delivering positive outputs. |
All |
| 13:15 – AOB & Close | Kate Law, Membership & Learning Director, CCMA |
Book your place(s)
Where and when?
Date: Wed 19 Jun 2024
Time: 12:00 - 13:30
Location: Online
Who is it for?
IT Director, Head of IT, Senior Technology Leads, Senior Digital Leads, Business Improvement Managers, Head of CI, Senior Change Leaders.
How much is it?
Free for CCMA members
Become a member for
- Free events
- Discounts on training
- Member hotline
- A huge peer network
Join today for immediate access.
Book your place(s)
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