SIG - Team Leader & Manager (TLM): February 2024

This quarter, we’ll be discussing burnout amongst the advisor population, and how leaders offer support. We’ll also be sharing how empowering leaders with the use of data can drive change in the contact centre.

The Team Leader & Manager Special Interest Group is for those leading teams within the contact centre. This forum enables leaders to come together to share ideas and best practices whilst discussing key topics. The Special Interest Groups offer a safe place for CCMA members to network and to come together.

These roundtable events include presentations from industry experts sharing insight and research, member case studies and some great debates. Leaders who join this Special Interest Group drive the agenda in these sessions.

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Where and when?

Date: Tue 20 Feb 2024

Time: 12:00 - 13:30

Location: Online

Who is it for?

Operations Managers, Customer Service Managers, Contact Centre Managers, Team Leaders/Managers, Customer Service Leaders/Managers, People Managers.

How much is it?

Free for CCMA members

Book your place(s)

Your organisation: ^*

Attendee 1 email: ^*

Attendee 1 first name: ^*

Attendee 1 last name: ^*

Attendee 1 job title: ^*

Attendee 1 phone number: ^*

If you would like to book other attendees on this event, please fill out the forms below:

Attendee 2:

Attendee 2 First name:

Attendee 2 Last name:

Attendee 2 Job title:

Attendee 2 Email:

Attendee 3:

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SIG – Team Leader & Manager (TLM): February 2024

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Who is it for?

How much is it?

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