SIG - Team Leader & Manager (TLM): Apr 2025

The Team Leader & Manager Special Interest Group is for those leading teams within the contact centre. This forum enables leaders to come together to share ideas and best practices whilst discussing key topics. The Special Interest Groups offer a safe place for CCMA members to network and to come together.

These roundtable events include presentations from industry experts sharing insight and research, member case studies and some great debates. Leaders who join this Special Interest Group drive the agenda in these sessions.

Agenda

Topic: Getting Creative with Incentives: Motivating and Engaging Contact Centre Teams on a Budget

12:00

Welcome & Introductions

Laura Farrell, Engagement Manager, CCMA

12:15

Getting Creative with Incentives: Motivating and Engaging Contact Centre Teams on a Budget

Running effective incentives to motivate and engage contact centre teams can be a challenge, especially when working with a limited budget. But creativity and resourcefulness can make all the difference!

Join us for an interactive session where we’ll brainstorm, share, and discuss innovative ideas for driving engagement with incentives that don’t break the bank.

Come prepared to share your insights and experiences, and bring along your best incentive ideas! We’ll explore:

The most successful incentive you’ve delivered or designed on a budget.

What types of incentives truly engage your people and drive performance.

Ideas and strategies for motivating those who aren’t typically interested in getting involved with incentives.

We look forward to seeing you there and exchanging creative solutions!

All

12:50

AOB & close

Laura Farrell, Engagement Manager, CCMA

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Where and when?

Date: Wed 30 Apr 2025

Time: 12:00 - 13:00

Location: Online

Who is it for?

Those responsible for leading a team within the contact centre. Members only.

How much is it?

Free for CCMA members

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Your organisation: ^*

Attendee 1 email: ^*

Attendee 1 first name: ^*

Attendee 1 last name: ^*

Attendee 1 job title: ^*

Attendee 1 phone number: ^*

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Attendee 2 First name:

Attendee 2 Last name:

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SIG – Team Leader & Manager (TLM): Apr 2025

Agenda

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Where and when?

Who is it for?

How much is it?

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