SIG - Public Sector: November 2024

In an era where budget challenges are constant, how can public sector contact centres continue to foster meaningful learning and development? How are organisations creatively leveraging technology to support the growth and engagement of their teams? And what does it take to build a workforce that not only meets the needs of today but also prepares for the demands of tomorrow?

Join us for this thought-provoking session, where we’ll explore these critical questions and uncover the innovative strategies that are helping public sector teams drive excellence through learning and development. With insights from industry leaders and real-world success stories like His Majesty’s Courts and Tribunal Service’s gold-standard service, this is your chance to learn, share, and be inspired

Don’t miss this opportunity to gain valuable insights, network with peers, and explore cutting-edge solutions that are shaping the future of learning and development in the public sector.

Agenda

12:00 – Introductions, Welcome and CCMA Update	Kate Law, Membership & Learning Director, CCMA
12:15 – Roundtable: Learning & Development in the Public Sector During this roundtable, members are invited to share their challenges, ideas and approaches when driving learning and development in the sector. What are the current L&D needs of your teams, and what do you know you need for the future? How are you using technology to support L&D strategic plans when budgets are challenging? How are you using L&D strategically to drive learning pathways, employee engagement and career development, and ultimately retention?	All
12:45 – Unlocking Excellence: HMCTS and their journey to Gold-Standard Service Despite tight budgets and the complexities of working with vulnerable individuals, their commitment to delivering gold standard service has led to outstanding results. Discover how the team at His Majesty’s Courts and Tribunals Service (HMCTS) achieved excellence in their contact centres through a flexible and innovative approach to learning and development. Join us as the team shares their key strategies, challenges overcome, and the diverse methods they used to create this award-winning service, proving that success isn’t achieved with just one magic wand!	Lou Colledge, People, Engagement & Capability Lead, His Majesty’s Courts and Tribunal Service
13:15 – AOB & Close	Kate Law, Membership and Learning Director, CCMA

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Where and when?

Date: Tue 5 Nov 2024

Time: 12:00 - 13:30

Location: Online

Who is it for?

Director of Operations, Director of Customer Service, Head of Customer Service, Senior Leaders.

How much is it?

Free for CCMA members

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SIG – Public Sector: November 2024

Agenda

Book your place(s)

Where and when?

Who is it for?

How much is it?

Book your place(s)